Services

Applied is honored to be recognized among Intel’s 2019 Preferred Quality Supplier (PQS) award winners.

Applied Materials is honored to be recognized among Intel’s 2018 Preferred Quality Supplier (PQS) award winners.

Applied Materials is honored to announce it was recognized among Intel’s 2017 Preferred Quality Supplier (PQS) award winners.

Applied Managed Service offerings can help increase tool efficiency by managing corrective and preventive maintenance and fielding a team of technical experts to improve tool performance.

Faster, smoother ramp of new tools to production offers competitive advantages.

For the 5th consecutive year, Applied Materials has been recognized with Intel Corporation’s Preferred Quality Supplier award.

The Internet of Things (IoT) is set to drive demand and innovation in the semiconductor market over the next decade. While some consumer IoT applications will require semiconductors manufactured using cutting-edge technologies to deliver fast performance and low power consumption, the vast majority of chips for IoT applications will be utilized in client-side applications. These chips, such as a sensor monitoring room temperature in a connected HVAC system, require processing capabilities that can be met using legacy process (90 and 45nm) technologies manufactured on 200mm wafers.And herein lies the opportunity and challenge for legacy manufacturing.

The growing complexity of manufacturing chips, displays and solar cells together with higher investment costs of advanced production facilities are changing service and support requirements.  The service business is still driven by the need to keep systems up and running: identifying mechanical problems, adjusting hardware, replacing parts, etc. However, today’s semiconductor fabs are also under increasing pressure to accelerate and maximize yield, reduce cost and improve productivity.

Applied Materials is a place where the voice of the customer comes through loud and clear. Each year we conduct a comprehensive customer satisfaction survey so customers can tell us how we’re doing.  As we prepare for the 2013 survey, we reflect on last year’s results. Last summer we contacted more than 1,400 customers globally and got a response rate of 70 percent. Much of what we heard from respondents made us proud: across the board our customer satisfaction and loyalty ratings have gone up significantly. But there were still some pain points customers asked us to address. In the June 2013 issue of Nanochip Fab Solutions, we highlight what Applied is doing to engineer a better customer experience. This companywide effort encompasses technology, services, training, and process improvements.