Erik began working for Applied Materials in 2000 as a Field Service Engineer. He joined the service business unit, Applied Global Services in 2006 and focuses primarily on Service Knowledge Management projects. Combining his field experience with his software engineering skills, he is able to deliver innovative technical solutions to real business problems.
It gives me great pleasure to share that Applied Materials has once again been named to the InformationWeek 500 list of business technology innovators for delivering a customized, highly searchable knowledge management portal for Applied field service engineers.
The prestigious list is published annually by InformationWeek and this year’s list spotlights how mobile devices, cloud computing and big data analytics are changing the landscape for IT organizations. Not only is the IT organization now responsible for just tech support–it is also a strategic partner embedded into business products and services.
The Applied Rapid Knowledge (ARK) portal was recognized for increasing work efficiency and stream-lining product-related document searches, enabling field service engineers to better support customer equipment.